Sunday, April 20, 2003

Jesus H. Christ.

Not able to avoid certain disaster, I had tickets to fly on American Airlines to Lawton, Oklahoma over the weekend. As the big airlines suffer and continue to point to peoples fears over terrorism and war, etc... as anxieties leading to their financial ruin, I suggest this is only partially true. The truth is that the economy slowed for reasons having more to do with a sudden realization that the internet is just a computerized catalog. So people have lost their jobs, and those who did work really couldn't afford to go off and travel as much anymore. And jobless people tend not to WANT to travel as much. At least not by plane. Hence, a lighter lode on the air-o-planes.
But all that aside, I try not to fly because the airline industry is a monopolistic behemoth which charges you hundreds for worse service than one gets for a buck on public transportation.

On my way to Lawton, America on Thursday, upon my arrival in Dallas (my connecting city) that I was being bumped and could either take a voucher and travel on the morning or get bumped and take no voucher and travel in the morning if I did not volunteer to give up my seat. Keep in mind, I bought my tickets around December 12th for this weekend's voyage.
"Why am I bumped?" "The plane is too heavy." "Are you saying I can't fly because I'm fat?" "No sir. The plane is too heavy." "You mean you overbooked." "No, we don't do that. The plane is too heavy." "But isn't the plane engineered to hold as much weight as there are seats?" "I wouldn't know." "So it's overbooked." "No sir, we don't do that."

When I asked why I was bumped over others, I was told that I had bought "restricted tickets." "I don't remember buying restricted tickets," I replied. "What is a restricted ticket?" "It's restricted." "But what are the restrictions?" "It's a restricted ticket. It means you get bumped." "But how did these people choose NOT to travel with restricted tickets?" "They didn't buy restricted tickets." "Neither did I." "You did, sir." And so it went.

So I went to my wife and told her our situation, and immediately she lost her mind. "But," I said, "we can stay in a free hotel, and fly out first thing tomorrow." "No," I was told.

So I went back to the desk. "No," I said. I had already been marked as a volunteer for even CONSIDERING this course of action. We were bumped already.
Anyway, we told them "we're renting a car and driving." "We will not pay for a car." "How about a refund on the ticket we can't use?" "We can't do that. We can put you in a hotel." "That makes no sense." "You can talk to our agent at the ticket sales" (which, if you've gone through DFW, one would know, was literally miles away from the A Terminal Annex). "I want a refund." "You can't. You bought a restricted ticket." "I don't understand." "You're making money. This voucher is worth more than your ticket." "Yes," I did not say, "But i will never fly your fucking ludicrous airline again even if it's with the promise of a floorshow and free booze."

So we drove some insane miles to Lawton from Dallas. We had a nice weekend and returned to Phoenix. Of course I now have no idea where my checked bag is.

"Was it on the plane?" "I don't know." "Did it get on the plane in lawton." "I don't know that, sir." "Nobody scans the luggage before it gets on the plane or when it gets off?" "No sir." "So you have no idea where it is?" "No, sir."

I have heard economists on the radio talk about how American and the other failing airlines cannot compete with the likes of SOuthwest, but that there is an inherent goodness to American because of the class of service one provides. To this I say: horseshit. The airlines have always bilked those of us relegated to the cattle car cabins, and we've always taken it, so enamored with the rapidity of transport. Do these economists actually ever ride in coach? Do they not see the thin line between this and a cross-town bus?

And at all this, their management, whose idea of an improvement is forcing the captive audience to watch Everybody Loves Raymond, has now cut deals where flight attendants, baggage handlers, mechanics and pilots will all be losing huge portions of their pay. Well done, American Airlines. And I want my damn bag back, and it better have everything in it, or I'm claiming the world's craziest insurance bonanza you've ever seen.

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