Tuesday, December 28, 2004

Just an interesting item in the name of being fair and square:

American Airlines sent me a lengthy letter, which, I might add, was not a curt dismissal of my concerns. Unfortunately, they also had this attached:

This email message and its contents are copyrighted and are proprietary
products of American Airlines, Inc. Any unauthorized use, reproduction, or
transfer of this message or its contents, in any medium, is strictly prohibited.

So I cannot copy and paste the e-mail into the blog.

I have to say, while I am still not happy with my travel experience, I am impressed somebody out there took the time to write a letter which actually responded to my complaints and questions in detail.

A small part of me wonders if they knew about my lengthy rant from earlier this week here in these pages. But that's probably just me patting myself on the back rather than accepting that AA might have excellent customer relations staff.

*** UPDATE ***

And get this! AA sent us a TRANSPORTATION VOUCHER!!!! I didn't even notice that as I skimmed the letter the first time. Jamie just called me to talk about it, and I was like: Wha...?

So, anyway, that's an additional few points for AA!

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